Welcome to FireCal support. I'm here to help you get the most out of your shift planning and calendar app.
Need help? Have a question or suggestion?
Email: firecal24@gmail.com
Developer: Sami Ercan
Location: New South Wales, Australia
I typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.
Q: What is FireCal?
A: FireCal is a shift calendar and annual leave calculator app designed specifically for NSW Fire & Rescue firefighters and their families. It helps you track your shifts, manage notes, and plan around the NSW Fire & Rescue shift pattern.
Q: Do I need an account to use FireCal?
A: No. FireCal works entirely on your device without requiring any account creation or login.
Q: Is my data backed up?
A: All your notes and timesheets are stored locally on your device. I recommend using your device's backup system (iCloud for iOS) to ensure your data is protected.
Q: What's included in FireCal Pro?
A: FireCal Pro includes premium features such as unlimited note-taking and timesheet management, and additional customization options. Check the app for current Pro features and pricing.
Q: Can I export my timesheets?
A: Yes, FireCal allows you to export your timesheet data for record-keeping or sharing purposes.
Q: How accurate are the shift patterns?
A: FireCal is designed around the standard NSW Fire & Rescue shift pattern. However, always verify shift information with official FRNSW rosters and communications.
Q: How do I cancel my subscription?
A: Subscriptions are managed through the App Store. To cancel:
Q: How do I request a refund?
A: Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.
Q: The app isn't loading properly. What should I do?
A: Try these steps:
Q: I lost my data after updating. Can I recover it?
A: If you have iCloud backup enabled, you may be able to restore your data by reinstalling the app. Contact me for assistance.
Q: The app crashes when I try to open it.
A: Please email me with your device model and iOS version, and I'll investigate the issue immediately.
I'm always looking to improve FireCal. If you have suggestions for new features or improvements, please email me at firecal24@gmail.com. I read every message and consider all feedback for future updates.
Your privacy is important to me. For information about how I handle data, please review the Privacy Policy.
Key points:
FireCal is developed by Sami Ercan, an independent developer and NSW firefighter based in New South Wales, Australia. The app is designed by firefighters, for firefighters and their families.
Note: FireCal is an independent project and is not affiliated with, endorsed by, or officially connected to Fire and Rescue NSW (FRNSW).